Responsible for the day to day management of Customer Support staff. Provide management of Customer Support including: Deposits, Loans, Credit Cards, Debit Cards and E-Services. Preparation of monthly customer contact reports, including, but not limited to call and email volume, quarterly agent call reviews, scheduling. Provide training for new Customer Support agents and ongoing continuing education for existing agents. Creation of J/H Cases, Maintain Quick Reference Guide updates. All other duties assigned.

• Customer Service experience (banking) preferred
• Professional Oral/Written communication skills
• Detail oriented and ability to follow instructions
• Clerical skills

*Positive attendance and punctuality habits *Multi-Platform PC skills

• Must maintain confidentiality
• Proficient with eServices products to assist customers with technical difficulties and trouble shooting
• Ability to perform effectively and professionally under stress
• Employee Managment
• Ability to be flexible with work schedule (overtime/extended hours when necessary)
• Ability to sit for extended periods of time
• May require occasional travel
• All other duties, as assigned by management