Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

Responsibilities

• Under the direction of the Supervisor, leads the day to day activities and assignments of assigned scheduling staff and/or other related staff members.
• Advises and assists staff on problem solving patient/customer issues.
• Assists Supervisor with scheduling employee time off and daily work assignments
• Addresses physician complaints or issues associated with operations of the scheduling issues.
• Provides statistical reporting of daily call volume, pre-reg, scheduling errors, work queue
• Works with manager to develop flow processes leading to decreased errors and increased efficiencies
• Provides technical and discretionary advice to physicians and staff.
• Trains and cross trains new staff in all aspects regarding the Scheduling departments.
• Provides in-service training staff on issues related to scheduling patient appointments and physician’s schedule changes.
• Recommends progressive disciplinary measures including termination or probationary removals to appropriate supervisor.
• Actively participates as a Super User
• Travel may be required.
• Other duties as assigned.

Qualifications

• High School diploma or Associates degree in a related area with three to five years of related experience in office management, patient services and scheduling, or supervisory experience in a call center environment.
• Experience with computerized systems, such as scheduling, billing, registration, etc.
• Analytical ability to gather and interpret data and develop, recommend, and implement solutions.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to multitask working in a fast paced environment.
• Excellent verbal and written communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the clinics.
• Ability to maintain annual training required for EPIC certification.

Pay Range