Job Summary

The Dispensary Sales Associate is responsible for guiding customers through the cannabis purchasing experience. This person will make informed recommendations based on the customer’s desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment.

Primary Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer orders.
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• Must be able to work 16-32 hours per week
• Must be able to work up to 10-hour shifts
• High school diploma or general education degree (GED)
• Retail experience preferred, cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills: Excel, Word, Database search and copy/paste functions
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must pass all required background checks and to obtain and retain a license issued by the state of operation
• Must be and remain compliant with all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused and pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person