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Ogletree’s Knowledge Management department has an opportunity for a KM Client Product Success Analyst to join the KM Client Solutions (KMCS) team which is part of KM Innovation & Solutions. The primary role of the Client Product Success Analyst is to provide excellent client support (e.g., onboarding users, billing, user ids, passwords, subscription levels, requests to talk to an attorney, etc.) for the firm’s client-facing solutions. This requires sound judgment and discretion, and a solution-oriented, client-focused mentality when responding to clients and Ogletree attorneys to determine the most effective escalation path to quickly resolve issues or concerns. This position will require a strong commitment to client service as well as the ability to effectively team and influence people across the firm to “manage” complex requests. As client solutions grow in significance and complexity, the role of the Client Product Success Analyst will become increasingly important and critical and may include researching solutions, process improvement, engagement tactics, etc. This position may be remote, but the successful candidate must reside in a state where the firm has a physical office.
Essential FunctionsClient Solutions:
General:
Please note, we are not working with outside recruiters for this position.
BenefitsIn accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $64,350 and $78,650. In accordance with New York City’s Wage Transparency Law, the expected salary range for this New York City position is between $63,900 and $78,100. In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is between $59,800 and $94,820. In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $66,060 and $80,740. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below. The application deadline for this position is June 14th, 2024.
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm OverviewOgletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 54 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
Full Time
Business Services
$99k-125k (estimate)
03/21/2024
05/16/2024
ogletree.com
MILWAUKEE, WI
1,000 - 3,000
1977
TIMOTHY G COSTELLO
$500M - $1B
Business Services