About Ogilvy

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.

About the Role

As our Community Manager, you will lead the community management for a multicultural brand developing strategic approaches for audience growth, crafting custom responses and content for audience engagement and helping us achieves maximum impact of the overarching brand story. You are able to pitch bold social strategies, ideas and frameworks to clients and stay on top of trending content and audience behaviors to inform opportunistic content and strategies. You will work with teams to deliver our offering of an end-to-end integrated approach pulling together creative, media and data expertise to deliver nimble and result-driven campaigns for our clients.

What You’ll Do

• Maintain a strong understanding of social platforms and take an active role in all aspects of a social media projects – identifying the brand’s issues, running competitive benchmarks, forming recommendations, building the architecture of proactive messaging, and reactive engagement
• Lead unplanned/opportunistic content
• Interact with client teams regularly, in order to prepare processes and operational flows for channel and content management
• Brief and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments and crisis communication
• Monitor social media platforms and respond to and escalate audience comments as need (this could include, but is not limited to: Facebook, Messenger, TikTok, Twitter and YouTube)
• Communicate with both English and Spanish speaking audiences, showcasing a deep understanding of those communities and the ways in which they communicate and engage.
• Collaborate with analysts and media planners to report on channel results
• Keep up to date and provide recommendations on cultural events, news stories, social trends that may impact audience interaction with our clients’ brands
• Translate business objectives into social media objectives, enriched by proprietary benchmarks (best content/format, CPM/CTR/CPA in category etc.)

What You’ll Need

• 1-2 years of experience in social marketing and/or community management
• Fluent in Spanish, both written and speaking
• Experience with leveraging social publishing tools/platforms (such as Sprinklr, Netbase, etc.) and a confident writing ability
• Strategically strong. Understands the client’s business and is able to connect business challenges with social strategies/tactics
• Ability to work effectively, proactively, and seamlessly amongst an integrated agency team
• Superior communication, organizational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment
• Analytical skills and spreadsheet capabilities
• Client-facing experience with a comfort level for engaging with key senior decision-makers from both the client and agency sides

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

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