Job Description

This is a remote position.

Position Overview : We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Officepartners360.

This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building.

The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences.

Key Responsibilities :

Customer Service :

Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English. Assist customers with product information, order processing, and issue resolution in a courteous and professional manner.

Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up.

Sales Support :

Engage with potential customers to understand their needs and recommend suitable office solutions. Collaborate with the sales team to identify sales opportunities, generate leads, and close deals.

Prepare quotes, proposals, and sales presentations in Japanese and English as needed.

Language Support :

Cross-functional Collaboration :

Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment.

Provide feedback to internal teams on customer preferences, market trends, and areas for improvement.

Qualifications :

• Bachelor's degree or equivalent experience.
• Fluency in Japanese (N1 level) and English, both written and verbal.
• Previous experience in customer service and / or sales preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.

Last updated : 2024-03-27