Position Title: Director of Operations

Reports To: President or CFO

Supervises: Branch Managers, Area Management, Floor Division and Frontline Staff

Basic Function: The Director of Operations maintains smooth and efficient operations of a business, executing on the company vision while staying true to its mission.

Director of Operations Skills and Qualifications:

Strong Written and Verbal Skills, Emotional Intelligence, Analytical Skills, Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality & Compliance Management

Major Responsibilities:

• Oversee Branch Managers, Area Management, Floor Division & Frontline Staff
• Maintain customer relationships through professionalism and effective communication
• Identifying and targeting areas in which a business can improve operation
• Monitoring revenue margins
• Overseeing employee productivity and accountability
• Researching and implementing new directives for business growth and prosperity
• Developing and implementing guidelines for employee evaluations, recruitment and promotion
• Interviewing, selecting, and training employees;
• Setting hours of work;
• Maintaining production or sales records (beyond the merely clerical);
• Appraising productivity; handling employee grievances or complaints, or disciplining employees;
• determining work techniques;
• planning the work;
• apportioning work among employees;
• determining the types of equipment to be used in performing work, or materials needed;
• planning budgets for work;
• monitoring work for legal or regulatory compliance;
• providing for safety and security of the workplace.