DIVISION: Child Support - IT Projects (Admin Exp)
Posting Number: 23-0509
Job Title: Project Manager IV (Human-Centered Change Coord.)
Location: 5500 E. Oltorf, Austin, TX 78741

GENERAL DESCRIPTION
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.
The Office of the Attorney General’s Child Support IT Applications Development team is looking to hire a Human-Centered Change Coordinator, commonly known as Organization Change Readiness professional. Human-Centered Change allows us to analyze the impact of change and foster end users through the adoption of that change, specifically for the incremental deployment of applications and other Information Technology projects. This role will be involved with the sprint teams to identify impacts to user roles, new features of the application, and overall benefits of the application to effectively and timely prepare and foster stakeholders through releases. As a Human-Centered Change Coordinator, you will build strong relationships with our business team to deliver varying mediums of communications that drive user adoption as we modernize the child support application.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Analyzes the impact of change and fosters change adoption using relevant agile methodological principles. Directs, develops, and evaluates projects using accepted project management methodologies. Coordinates project activities with other state agencies, governmental jurisdictions, or private sector partners and contractors. Initiates multi-agency or enterprise-level projects, obtains authorization and commitment, and demonstrates business need and project feasibility.
Works with scrum/sprint team members with high technical acumen to manage projects. Develops criteria for evaluating programs, proposals, and other pertinent information related to project assignments. Develops project budgets, schedules, work plans, resources requirements, and cost estimates and projections. Develops and implements plans to communicate project methodology and processes to interested groups and team members.
Develop surveys to assist in evaluating the user readiness for project deployments. Develop success criteria to monitor change progress. Develop and execute detailed communication plans.
Collaborate with both the business user and development teams to document end to end workflows to identify opportunities for user impacts. Identify and manage risk mitigation strategies.
May lead, mentor and train others
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: project management, program management, business operations, or information technology.
Experience: Ten years of experience working in the following (or closely related) fields: project management, program management, business operations, or information technology.
Experience with large-scale organizational change efforts and working on projects as a change management professional using industry principles, methodologies, and tools
Experience presenting application demonstrations, process flows and methodologies to large audiences
Experience in strong meeting facilitation skills to elicit visioning, planning, and customer improvements to drive to end user desires and adoption
Knowledge of user acceptance testing framework and practices to provide the most effective experience for the impacted users
Knowledge in effectively develop communications using a variety of mediums
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective communication, excellent written and oral communications skills
Skill in exercising sound judgment and effective decision making
Skill and expert-level ability to draft communications that will be published statewide
Ability to apply a structured methodology and lead change management activities for various Information Technology projects and work effectively at all levels of an organization
Ability to develop and maintain strong relationships with stakeholders through application development and transition
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional environment
Ability to work independently in an agile environment
Ability to work in person at an OAG work location, if needed
Ability to arrange for personal transportation for business-related travel, if needed
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%
PREFERRED QUALIFICATIONS
Experience of 10 years or more working directly with cases or customers, or directly advising, training or supervising case workers in various child support or state government settings
Experience working on a project using an agile framework to develop software
Experience working on a CSD Agile Project, and familiar with the CSD Agile process
Knowledge across child support functional areas to provide support to multiple teams
Skills using the following software platforms: Salesforce, Vyond Video, Microsoft Teams plug-ins, Microsoft Forms for survey creation, and Zoom using advanced features
Certifications: PMP, PMI-ACP, PROSCI Certification, or similar

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $5,833.33 - $7,083.33 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Austin, TX 78741