**FBO and Aviation Experience is REQUIRED**

General Manager Job Description

This position requires a people-oriented team motivator that can successfully manage the needs of the customer, the employees and requires an individual who has proven success in leading teams within a Fixed Based Operations (FBO) . The General Manager reports to the Vice President of Sales and Service.

This position would be responsible for, but not limited to, the following:

• Manage the day to day activities of the entire operation
• Prioritize workplace safety with established metrics
• Maintain financial performance of location
• Excel at operational performance of location
• Focus on client relationships and contract retention
• Develop and implement strategies, processes and procedures that will effectively influence company profitability
• Identify and secure new business opportunities
• Recruit, interview, train and hire employees as required
• Represent with best intent the business priorities and professional posture of the Odyssey Aviation customer(s)
• Advise, consult and coordinate with the Vice President of Operations, Finance, Corporate and Field Support Staff

Responsibilities:

• Foster a safe working environment by ensuring employees are trained and held accountable for safe working procedures
• Monitor and record operational and financial performance and report on a monthly and annual basis
• Work with Sales, Vice President of Operations and Finance to develop competitive bids for new business
• Coordinate new local account start-ups to ensure productive and safe operations
• Promptly resolve all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers
• Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel.

Personnel Oversight and duties include:

• Maintain a qualified and appropriately trained staff
• Communicate areas of accountability and performance expectations to assigned personnel

• Determine standards of performance as a basis to review progress of personnel
• Recommend salary adjustments, transfers, promotions, and terminations
• Ensure proper training of assigned personnel
• Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
• Lead in a pro-active, continuous improvement method with a focus on culture
• Direct work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems

Competency:
To perform the job successfully, an individual should demonstrate the following
competencies: Leadership, Problem Solving, Operational and Financial acumen, Customer
Service, Interpersonal, and Oral Communication.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential
function satisfactorily. The requirements listed in this Job Description are
representative of the knowledge, skills, and/or ability required.