Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
1. Processes and monitors shipping and receiving transactions and documentation,
including, but not limited to receipts, bills of lading, orders, confirming shipments
for specific customers to ensure timeliness and accuracy
2. Communicates effectively with transportation, OFR, management, co-workers,
and customers choosing the proper media (phone, email, face-to-face)
3. Manages customer information using Warehouse Management System and
Microsoft Office Products and generates reports for customers per their
requirements
4. Monitors damaged and/or on-hold product and notifies vendors and works with
OFRs.
5. Works continuously to exceed customer expectations by:
a. Responding promptly to customer inquiries
b. Handling all situations to establish win-win outcomes in the best interests
of customers and the organization
c. Building and maintaining long-term relationships with internal and external
customers
d. Organizing workflow to exceed customers’ timeframes
e. Obtaining and evaluating all relevant information to handle product and
service inquiries
f. Developing and sustaining an intimate knowledge of customer systems,
expectations, and requirements and anticipating customers’ needs6. Provides suggestions for continuous improvement
7. Researches, resolves, and communicates customer, inventory, order and
inbounds discrepancies
8. Prepares hazardous and international documents.
9. Other duties as assigned.
Education and Experience
Required

• 1-2 years of customer service or related work.
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management System (AS400) experience.

Minimum Physical Requirements

• General office working conditions.
• Workweeks in excess of 40 hours may exist periodically through the year.
• Occasional weekend work.
• Must be able to work in a fast passed, team-oriented environment dedicated to

exceeding customer expectations and to the achievement of safety, quality and
productivity goals in a time sensitive environment.

• Requires the ability to frequently sit and use hands in a repetitive motion on the

computer.

• Occasionally requires the ability to lift/carry boxes up to 50 lbs.

ODW Competencies

• People Focused: Recognize that having great people is the ultimate competitive

advantage.

• Customer Driven: Deliver the optimal customer experience (internal and

external).

• Business Acumen: Learn and apply position expertise and industry knowledge.
• Results Driven: Show personal desire, energy and focus to succeed against high

standards.

• Innovative: Think differently and be innovative for better business results.