400 W. Nationwide Blvd. Suite 200 | Columbus, OH 43215 | 614-549-5000 | www.odwlogistics.com
General Manager I
Classification: Full Time, Exempt
Reports to: Operations Director
Supervises: Operations Manager, Operations Supervisor
Travel Required: Up to 25% (or as needed)
Date Created: 06/22/2020
Date Revised: 06/22/2020
JOB DESCRIPTION
Summary/Objective
The General Manager II holds the responsibility for leading one or more large volume
operation(s) on the ODW campus. Operation(s) may include management of a single
facility/operation, which may serve a multi-disciplined customer base or multi-facility
operations. Responsibilities include safety, customer relations, operational oversight,
business metrics, staff development, business development support, and P&L. this
position may have one or more subordinate Operations Manager(s) as direct reports, as
well as functional support manager leadership responsibilities. This position leads
teams in continuous improvement projects, as well as having heavy involvement with
customer relationships and the business development process.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
1. Leads and drives corporate culture and initiatives through hands-on interactions
with all associates.
2. Delights and responds to customer inquiries and serves as the point of contact
for customer relations for multi-customers from multi-disciplines.
3. Ensures effective procedures are documented and are in place for all aspects of
the operations.
4. Creates, coordinates and reports on business metrics (KPI’s) applicable to the
operation and fulfill customer and internal requirements. Includes authoring and
publishing monthly operations statement(s) to our customer(s) point of contact,
summarizing ODW’s performance in regards to SCOPE and customer
requirements.
5. Assists in the business development process in RFQ responses, including
solution concepts and design.
6. Manages, coordinates, and implements cost effective operational solutions to
continuously improve efficiency and enhance service levels and quality.
DocuSign Envelope ID: 501C1B73-53F1-4227-BD31-6792F5E9DDBF

Education

• Bachelors or better in Logistics /Supply Chain Management or related field