Job Description

Guest Service Agent

Immediate Supervisor:

Assistant General Manager

Job Summary:

Guest Service Agent performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Odom Hotelz guests receive a safe and secure place to say with friendly, attentive service. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Essential Job Functions:

- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

• Display a positive, upbeat attitude.
• Provide information concerning the hotel, facilities, and functions.
• Familiar with property security and key control procedures, as well as fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by the Assistant General Manager or General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and critical thinking skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

• High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.