ODA Primary Health Care Network is looking for Front Desk/Call Center representatives, multiple positions available.

Positions on site at 779 East New York Avenue Brooklyn, NY 11203

The Front Desk/Call Center representative assists patients with their appointments, insurance, and other health care services. They also consult with providers on the patient's behalf when needed.

Job Description:

• Proficiency with various Microsoft Windows products and Medical Systems.
• Exceptional human relations, communication and have a friendly disposition at all times.
• Schedule all appointments in the assigned area, according to the schedule of the providers.
• Answer questions regarding the scheduling of appointments and insurance protocols to the best ability and refer quarries to providers and supervisory administrative personnel.
• Relay telephone messages and appropriate charts to providers.
• Consult with providers and supervisor when appointment demands exceed existing schedule.
• Register patients in an efficient and timely manner.
• Follow all fiscal requirements.
• Assist in other areas as directed by supervisor during others’ break times.
• Report to supervisor any problems regarding patients, insurances or appointments.
• Establish an environment fostering patient satisfaction.
• Monitor patient flow and advocate for patients and the center in reducing wait time.
• Serve as a facilitator for patients to receive needed health care services.

Requirements:

• 1-2 years of experience in medical front desk and/or Call Center environment.
• Exceptional verbal, written, and telephone communication skills.
• Aptitude to work in a very busy environment including phones, patients and staff as needed.
• Computer and typing skills/proficiency with emphasis on accuracy of patient demographics information.
• Insurance verification experience is a plus.
• Be punctual and reliable

Benefits:

ODA offers un-paralleled benefits! These include but are not limited to:

• Paid sick, vacation, and holiday hours
• Medical, dental, vision, and life insurance
• 403(b) Retirement plan
• pre-taxed travel expenses

Job Type: Full-time

Salary: $20.00 per hour

Schedule:

• 8-hour shift
• 11am - 7pm
• 12pm - 9pm

Experience:

• Front Desk and/or Call Center 1 year (Preferred)