POSITION SUMMARY:

The Store Maintenance Service Specialist role is responsible for serving as the primary liaison with stores, tenants, and other business partners while providing a high level of customer service. In addition, this role receives and triages tasks and projects including but not limited to creating, processing and closing out repair work order requests and emergencies, while ensuring appropriate vendor selection and timely completion of tasks. The Store Maintenance Service Specialist assists the Store Maintenance Service Supervisor with data collection, retrieval and analysis. This role performs a majority of their work through the company’s Integrated Workplace Management System (IWMS).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves stores with facility issues, by assigning proper vendors or internal resources to address issues and properly manage vendors to completion. 

• Monitor and ensure all internal technicians and external vendors are performing work within predetermined service level agreements at required quality and costs. 

• Assist the Store Maintenance Service Supervisor with data collection, retrieval and analysis.

• Execute the resolution of emergency situations by partnering with store leadership, store maintenance, tenants and property managers, and escalate as needed.

• Ensure vendors are aware of all work orders and follow up with them for arrival time, cost and completion.

• Regularly communicate with external and internal business partners to update or follow up on tasks and projects, including but not limited to weekly status and work order aging.

• Provide a high level of customer service to stores, tenants, landlords and other business partners

• Create, process and close out work orders.

• Reconcile invoices/purchase orders/statements.

• Maintain accurate vendor records and contact information.

• Utilize IWMS to reference leases, other agreements or project records to provide the best resolution for known issues.

• Assist and consult with store maintenance on budget creation and maintain asset conditions, ratings, photos and other necessary documentation. 

EDUCATION & EXPERIENCE REQUIREMENTS:

• Associate’s or Bachelor’s degree in a related field is preferred.

• 2 or more years of professional experience in a call center environment for property management, real estate, retail or related industry is preferred.

• Proficient in Microsoft Office and Google platform (i.e. Sites, Slides, Drive, Docs, Sheets).

• Experience in Manhattan or other IWMS is preferred.

ATTRIBUTES:

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.

• Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.

• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

• Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.

WORK ENVIRONMENT:

• Works primarily in a climate controlled environment with minimal safety and health hazard
  potential. 

• Works in an office environment sitting at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks. 

• Reasonable accommodations may be made to enable individuals with disabilities to
  perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

The salary range for this position is between $20.00 - $22.00 per hour. Salary depends on years of experience.

#INDCORP