• Represents the facility in the most professional manner at all times. Must greet all visitors as instructed by Community Relations Director, refers visitors appropriately.

• Maintains reception area, workroom, and lobby/living room area in good order.

• Assures that all visitors, residents, and professionals sign in and out properly.

• Answers telephones promptly and properly, assuring each caller is treated courteously and is referred appropriately. Takes accurate messages and assures that staff receive messages promptly.

• Remains at receptionist desk or nearby while on duty. Notifies the designated relief person to cover area during breaks.

• Assists the Community Relations Director by assembling brochures and mailing marketing materials.

• Remains observant regarding residents leaving the facility to assure best effort is made to safeguard residents.

• Assures confidentiality of residents and staff by following procedures regarding release of information.

• Is observant and aware of any situation or occurrence in the facility that may pose a safety hazard to residents or staff. Reports such observations immediately to supervisor.

• Performs job duties in accordance with safety rules.

• Attends all meetings and in services as requested by Executive Director.

• Performs other duties as may from time to time be requested by RSC or Executive Director.

• Is available to work at times, days, or positions other than those scheduled as requested by Executive Director.

QUALIFICATIONS:

A candidate for Concierge shall possess exemplary work ethics and excellent verbal and written communication skills. Must be experienced in a position requiring heavy public contact. Must be able to assist and interact with seniors in a caring, kind, and respectful manner and must present a professional image at all times. Must be able to lift, carry, push and pull a minimum of 40 pounds. Must be able to move quickly about the facility and physically assist residents and/or staff in event of an emergency.