Responsibilities

The Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. Greets customers and subsequently provides the highest level of customer service possible. Timely and accurate registrations, complete benefit verifications, patient education (regarding benefits) and appropriate authorizations for services are the responsibility of the Patient Access Representative.

Qualifications

MINIMUM EDUCATION

High school diploma or GED.

MINIMUM WORK EXPERIENCE

Previous Business Office related experience of 1 to 5 years.

REQUIRED LICENSES/CERTIFICATIONS

None.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

Excellent interpersonal skills required. Knowledge of medical terminology, excellent phone etiquette. Typing 35 words per minute.

ABOUT OAKBEND

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.