Overview

This internship will provide experience with assisting the Premium Experience team as well as the box office with sales and service projects, Box Office management, event day operations, as well as CRM management. Intern will gain a working knowledge of client management, event day operations, Salesforce, and Paciolan ticketing system. The intern will receive training in a wide variety of areas, including Box Office operations, sales and marketing, and event-day logistics. The intern will receive valuable experience working with VIP clientele. This internship will leave the candidate prepared for a future career in the industry.

Internship details:

• Pay: $15 per hour
• 15-25 hours a week, depending on event schedule.
• Internship Dates: Spring Semester (December/January-April)
• Location: Chartway Arena, Old Dominion University Campus

Responsibilities

• Assist Premium team with game/event day operations and hospitality in all Premium spaces, including during ODU Basketball games and during concerts and other events. Duties include managing VIP entry program, contributing to VIP hospitality environment and troubleshooting VIP ticket problems.
• Conduct research efforts for current and future Premium and Group sales campaigns.
• Help develop Premium Experience Program elements and shape the future of the Program.
• Assist with prospecting and lead development for Premium and Group sales.
• Answer customer questions and assist with needs and requests during events
• Learn Salesforce CRM and Paciolan Ticketing software to help with maintaining current information and processing ticket requests.
• Assist with other Premium and Box Office duties as needed.
• Ability and willingness to work extensive evening/weekend events.

Qualifications

• Must be a current college junior, senior, or graduate student (as of Spring 2024). Preferred to be seeking an internship to satisfy class credit requirement.
• Minimum of 15 hours/week. Extensive weekend and evening work will be required.
• Proficient in Microsoft Word, Excel, PowerPoint required.
• Ability to communicate with employees, customers, and venue partners in a clear, business-like and respectful manner.
• Previous experience in a customer service-based industry is preferred.
• Must be outgoing, creative, hard-working independent thinker who is interested in a future career in the Sports/Entertainment Sales and Hospitality industry.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.