Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

Responsible for supervising full and part-time staff, safeguarding of company premises (including building and parking facility), and protection of clients, guests and employees within facility, and ensuring excellent customer service to clients, patrons and the public. Rotates between both buildings as assigned.

This role will pay an hourly rate of $23.01.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Assigns posts and staffs as needed (calling in additional staff if necessary, in accordance with overtime policies and procedures); Train new personnel.
• Completes Detex rounds as assigned.
• Writes detailed incident reports and verifies information provided on guard report.
• Maintains public safety equipment (i.e. gates, ticket machines, surveillance room equipment, etc.)
• Provides leadership and ensures adherence to company policies and procedures.
• Assists Public Safety and Garage operation (supervisors and managers) as needed.
• Monitors facility for safety hazards and conditions and responds proactively to address any issues.
• Prepares management reports on receipts and totals for parking garage operations as assigned.
• Supervises and initiates appropriate performance corrections for substandard staff performance.
• Maintains the confidentiality of sensitive company information.
• Consistently acts as a role model for professionalism, courtesy, friendliness, and calm responses and decisions under pressure.
• Understands all emergency response procedures and ensures staff is also fully prepared to respond.
• All other duties/responsibilities as assigned.

Qualifications

• Previous security experience necessary; Previous supervisory experience and surveillance experience preferred
• Strong oral and written communication skills; proven excellent customer service and interpersonal skills.
• Computer literacy to include familiarity with Microsoft Outlook (e-mail), and Microsoft Word.
• Administrative and money handling skills preferred.
• Excellent organizational skills and ability to maintain accurate records
• Ability to work cooperatively and respectfully with all levels of staff and public.
• Complete tasks timely and effectively
• Follow event calendar and resumes and weekly schedules
• Work as a team players
• Work weekends and holidays
• Attend department meetings
• Excellent knowledge of both facilities as evidenced by written examination.

Nonessential Job Functions:

• Perform other duties as assigned

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.