Overview

A Parking Garage Attendant is a part time, on call event employee who is responsible for assisting with the operations of the parking garage and associated lot in an accurate and timely manner at the Palm Beach County Convention Center. Parking Lot Attendants are responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service. This position will report to the Parking Manager, Parking Supervisor, Parking Coordinator and Director of Operations.

This role will pay an hourly wage of $15.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching

end posting 3/31/2024

Responsibilities

• Greet and welcome guests in a friendly and courteous manner.
• Arrive prepared for work based on the event, weather forecast and department/venue policies
• Communicate parking information to the public to park cars quickly and efficiently
• Work in a variety of parking locations and positions
• Receive payment of parking fees and making proper change.
• Balancing cash and unsold parking tickets.
• Answer questions regarding parking procedures and garage regulations.
• Read and understand event notes prior to each event
• Assist in setting up, breaking down and altering traffic patterns as needed. Including the set-up of A-frame signs, parking cones, reserved parking signs, etc.
• Direct vehicles to appropriate areas/lots based on pass, permit or status (stage crew, venue guest, etc.)
• Assist patrons with general venue/event information in a positive and friendly manner
• Monitor garage/lot during events, for fill status, vandalism, etc., immediately contacting supervisor as issues arise
• Identify and problem solve parking issues; prevent when possible
• Provide excellent customer service assistance to internal and external clients
• May perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent preferred
• Previous cash handling experience preferred

Skills and Abilities:

• Ability to follow both written and oral direction with minimal continuous supervision
• Must maintain a positive and outgoing attitude; excellent customer service skills

• Have an operating knowledge of Overture brand or equivalent equipment.

• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
• Must be prepared and willing to work in various climate conditions (i.e. rain, snow, hot & cold weather).
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Ability to stand for long periods of time, including up to 4 hours during all weather conditions
• Ability to work both independently and as part of team
• Ability to communicate clearly in the English language and use a company radio to communicate
• Must be comfortable working with the public
• Requires strong interpersonal and communications skills.
• Proficient in using Microsoft Office products, with an emphasis on Excel and Word.
• Lift and carry 30 pounds or less for filing and moving files.
• Must pass background and credit check per guidelines