Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Facilities and Operations Manager reports to the Assistant General Manager and is responsible for assisting in the administration, planning, management and management of the operations of the Center including front and back of house services, information technology, conversion, custodial services, repairs and maintenance, temporary labor, and equipment inventory control. Insures an effective and cost-efficient program by controlling the Operations budget, and performs related day-to-day responsibilities as required.

Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and egress and traffic control. 

This role will pay a salary of $45,000 to $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

The Durham Convention Center is owned by the City and County of Durham and operated by OVG Venue Management. OVG, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together we transform events into experiences. These experiences create excitement, make memories and create economic impact for the City of Durham. Come Join Us!

Responsibilities

• Assists Assistant General Manager in the overall daily operation and maintenance of the facilities.
• This position manages operations staff and temporary staff in the operations department.
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
• Select, hire, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Coordinate labor hours for staff and temporary workers. Report labor allocations to Director of Finance.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing City/County equipment. Report any issues to General Manager immediately.
• Work with and responsible for FT & PT Staff Members in preparing venue for all events, maintaining the venue during events, assisting with room setups, maintenance, housekeeping and other operational needs.
• Attending department, all-staff, production meetings, committee and other meetings as needed.
• Perform venue walk-throughs daily and as needed on dark days. Record and process all findings related to safety, cleanliness, repairs and preparedness.
• Work with employees to correct deficiencies and carry out discipline and termination procedures with department head and HR as needed.
• Assume management responsibility for all services and activities involved in the maintenance and operations of the venue including HVAC, electrical, mechanical, plumbing, and other associated equipment.
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Participate in the development and administration of the operations budget; forecast and additional funds needed for equipment, materials, and supplies
• Perform maintenance on electrical systems (replace light bulbs and receptacles, etc.)
• Conduct general upkeep procedures (i.e. landscaping) and other tasks as assigned (painting, carpentry, etc.)
• Troubleshoot necessary repairs throughout facility concession stands on equipment including but not limited to sinks, ice machines, general repairs, etc.
• Able to operate a scissor lift, forklift and carpet cleaning machines.
• Lead team with repairs and maintenance items ongoing.
• Enforce all Company policies and procedures.
• Develop and implement opening and closing checklists.
• Inspect the building at the beginning of each day and on move out of events for any attention items. Address and communicate any associated costs.
• Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Oversee the set-up of events; coordinate and oversee venue arrangements with third-party vendors.
• Oversee ordering, receiving, and maintaining supplies and materials for maintenance and janitorial programs within budget guidelines.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Oversee work order process for preventative maintenance system within the venue.
• Traffic management knowledge
• Act as Manager on Duty as needed.
• Prepare reports as needed such as monthly labor allocations, weekly reports, incident reports, inventory, or other reports as needed.
• Enforce fire and life safety at all times.
• Perform other duties and responsibilities as assigned.
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
• Experience and working knowledge of fork lifts, scissor lifts, landscaping and maintenance equipment, basic plumbing, electrical and refridgeration

Qualifications

• Minimum of three (3) years’ experience in an operations position in convention center, hotel or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
• Four (4) or more years of experience in supervisory responsibility.
• Four (4) or more years of building/facilities maintenance required
• Bachelor’s degree from accredited college/university in a related field (Hospitality, Facility Management, Engineering, Sports Management, etc.) preferred, can be substituted with relevant work experience; High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements
• Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
• Self-motivated with excellent organizational skills
• Strong verbal and written communication skills in the English language
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, rotating or split shifts, holidays and extended number of consecutive days.
• Ability to work independently and as part of a team.
• Capable of operating forklifts, scissor lifts, and other operational equipment.
• Ability to climb stairs, walk and stand for extended periods of time and lift 50 lbs. unaided.
• Knowledge of Fire Code & Safety Regulations preferred.
• Knowledge and proficiency in Microsoft Office.
• Ability to prioritize tasks & work in fast paced environment.
• Ability to lead staff and accomplish goals in a timely manner and on budget.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long hours, use hands to handle files, type and operate office machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle office correspondence. Must have ability to climb stairs, walk and stand for extended periods of time and lift 50 lbs. unaided.

Hours of Work and Travel Requirement

Must be able to work a flexible schedule. No travel required.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.