Overview

The Infrastructure Technician provides support for the administrative and show networks for the McCormick Place complex. Infrastructure Technicians provide end-user PC hardware and software application trouble resolution, along with support for other IT assets onsite.

This role will pays an hourly wage of $25 to $35.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

(06/21/2024)

Responsibilities

• Activity completes tasks to ensure the maintenance of network infrastructure in a status that fully meets the administrative and event capacity and performance requirements.
• Troubleshoots and resolves issues with the network infrastructure including controllers, access points, packet shapers, switches, routers, software, etc.
• Works with show management and exhibitors to identify, troubleshoot and resolve issues.
• Logs any issues or abnormalities for tracking of trending issues and quality control.
• Makes recommendations to Infrastructure manager for improvements in equipment, software, and processes to maintain and enhance the current network environment and to meet changing customer needs.
• Performs other duties as assigned.
•  Monitor network performance and troubleshoots problem areas as required.
• Oversee network traffic along with LAN and WAN installation.
• Inspect LAN and WAN infrastructure for problems.
• Design and install high-functioning computer network connections including cabling.
• Address and solve system failures to increase network uptime.

Qualifications

• 1-3 years’ experience in a technical position.
• A degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN..
• Proficiency with a MAC and Windows operating systems.
• Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
• Knowledge of Zendesk (ticketing), JAMF (Apple device management), and Sophos (endpoint & email security) platforms a plus.
• Flexibility to work a variety of shifts.
• Available to work overtime and possible weekends.
• Excellent oral and written communication skills.
• A Customer Service a must.