Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Director of Operations will manage, supervise and coordinate the day-to-day operations for the UPMC Events Center, including event management, event conversions and custodial/housekeeping. They will help to oversee all building security and management of operations of the facility, including policy formulation, production, maintenance, housekeeping, purchasing and contracted services. This position will assure the highest quality service to Robert Morris University, Robert Morris Athletics, and all tenants and/or stakeholders that utilize the facility.

This position will provide administrative planning, direction, and policies for staff, assuring the highest quality service program to assure booking/rebooking of events. Ensure an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager.

This role will pay a salary of $65,000 to $70,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This job closes on 8/29/2024

About the Venue

The UPMC Events Center is owned by Robert Morris University (RMU) and managed by Oak View Group (OVG). The UPMC Events Center is a 4,000 seat arena on the campus of RMU. The venue is a multi-functional arena that hosts meetings, conferences, concerts, special events and is home to the RMU Colonials men's and women's basketball and women's volleyball teams.

Responsibilities

• Oversee overall daily operation of the facility.
• Direct and manage set-up and tear down of portable basketball floor, concerts, conferences and other events
• Develop and maintain policies and procedures for the Event and Operations staff and monitors their effectiveness.
• Maintain standards of customer service by working with all departments/stakeholders in the facility.
• Assure facility readiness and smooth operation of events
• Continue to sustain Standard Operating Procedures for all aspects of the building operations.
• Coordinate the operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place
• Select, train, motivate and evaluate operations staff.
• Oversee department staff training
• Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedures
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Plan, direct, coordinate, and review the work plan for facility operations
• Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Other duties and responsibilities as assigned.

Qualifications

• B.S. or B.A. degree from an accredited college/university.
• 6 years’ experience in facility operations management.
• Must show demonstrated knowledgeof event management, supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Knowledge of Event production 
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Excellent customer service skills

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.