Overview

We are looking for an Assistant Banquet Manager to assist the Banquet Manager and fill in when the manager is absent. Your work will be critical in ensuring the department meets its goals in customer satisfaction. You may serve as Food & Beverage Manager-on-duty in the absence of the Banquet Manager and F&B General Manager. This position is in place to make sure events run smoothly and most importantly that the beginning and ending processes of an event are done thoroughly and in a timely manner. Our ideal candidate is a leader apt in problem solving and interpersonal skills as you will have a critical role in communication between manager, employees, customers, and other venue departments.

This role will pay a salary of $23.50 to $25.50

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 7/31/2024

Responsibilities

• Resolve customer complaints when approached by clients.
• Supervise and motivate banquet staff.
• Assist in any administrative duties assigned by the Banquet Manager
• Assist in training new staff.
• Directs cleaning and organization of dining and storage areas, concession stand, kiosk carts and the Café to ensure that we maintain Utah County Health Department standards.
• Ensures that all catering serving equipment is cleaned and stored in the proper place.
• Ability to keep appropriate records.
• Maintains assigned money bag, issues and closes banks to café, concessions, and bars.
• May attend weekly production, staff, and food & beverage meetings.
• Must have proficient computer skills. Must be able to use or learn Outlook email, Micros POS, Microsoft Word, Microsoft Excel, and ADP Scheduler.
• Act as Food & Beverage Manager on duty in absence of Banquet Manager & F&B General Manager.
• Assists in bar operations.
• Ability to communicate with supervisors, subordinates and peers.
• Ability to monitor all details for banquet events.
• Ability to establish and maintain relationships.
• Must be able to lead a staff of 20 people.

Qualifications

• Must have current food handlers permit or the ability to attain one.
• Experience in catering and banquets is preferred but not required.
• Must be able to stand for extended periods of time.
• Ability to speak clearly so that listeners may understand.
• Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
• Must be able to lift, push, pull or carry heavy objects.
• Customer Service training: general knowledge of providing special services to customers based on their needs.
• General knowledge and understanding of human resources practices and procedures.
• Experience with teaching methods involved in learning and instructing others.
• Must have effective communication skills.
• Must be self-confident and driven.
• High school diploma or equivalent GED. Equivalent experience may be substituted.

Special Characteristics and Knowledge:

• • • Have an elevated level of social contact. Ability to work closely with staff and deal often with patrons.
    • Must be able to supervise, coach, and train employees.
    • Must be able to provide excellent service to all patrons.
    • General knowledge of the health and safety of patrons and staff.
    • Must be sure that all details of the job are performed, and their work is accurate.
    • Must be constantly aware of changing events, such as staff or supply shortages.
    • Ability to express ideas clearly when speaking or in writing.
    • Ability to read and understand written information.
    • Identify problems and review information.
    • Analyze ideas and use logic to determine strengths and weaknesses.
    • Must maintain elevated level of concentration.
    • Must be able to multi-task.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.