The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $50,000 to $62,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job expires 7/1/2024

• Advance, plan, service, and supervise all events.
• Plan, direct and evaluate the work of subordinates.
• Provide leadership and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Assist with the completion of pre-show event financial estimates.
• Assist with the completion of post-show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise events & security staff.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load in and load out.
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all events and security staff.
• Make hospitality arrangements as needed.

• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Prepare and approve bi-weekly payroll for all event staff and security staff.
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Oversee the selling of in-house services.
• Be the liaison between the event department and the finance department for all exhibitor services sold.
• Keep, update, and enter all pricelists for in house services.
• Assist GM with implementing and complying with corporate initiatives.
• Ensure that all event insurance certificates are obtained and correct.
• Coordinate event set-ups and changeovers based on contracts.
• Other duties and responsibilities as assigned.

• 5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers license.