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Description :
Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all?
At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life.
We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care.
Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel.
If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in!
We offer :
Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible!
Flexible schedule that promotes a healthy work life balance!
Competitive wages!
Comprehensive benefit package (health / vision / dental) that starts the first of the month after your hire date!
Retirement Plan 403(b) with a competitive company match
Organizational support of continuing education and professional development!
Company paid life Insurance!
Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays!
The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients.
Job Responsibilities :
Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
Promptly and courteously, greet arriving patients and guests.
Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
Process payments received via mail, phone, or in-person.
Schedules future appointments as needed, at both checkout window and over the phone.
Refer patients to Patient Accounts Office if financial plans are necessary.
Scans all completed patient paperwork into patient EMR in a timely manner.
Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
Monitors appointment schedules
Respond to Patient / Physician inquiries
Reschedule patient appointments when providers call in sick or schedule time off.
Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
Call appointment reminders for physicals and all new patient appointments and change appointment status to confirm when done.
Call failed appointment reminder calls to attempt to confirm appointment.
The ability to communicate effectively with patients and staff from all departments.
Attend regular staff meetings, trainings, and other meetings as requested.
Maintain a safe, clean and orderly work area at the front desk and waiting room.
Schedule interpreters (internal or external) for patient appointments.
Balance cash receipts at the end of shift and prepare appropriate reports.
Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building.
Adheres to all organizational policies and procedures.
Any other reasonable requests from management.
Requirements :
Skills / Qualifications :
Communicates effectively with patients, and co-workers in other departments
Participate in organizational efforts to provide the highest quality patient care
Ability to work a flexible schedule. Some evenings and weekends may be required.
Education / Experience :
High School diploma or equivalent.
1-2 years of medical office experience / call center preferred
1-2 years of prior administrative or customer service experience
Comprehensive Benefits :
Health / Dental / Vision Insurance
Retirement Plan
Tuition Reimbursement
Public Service Loan Forgiveness
Generous Time Off #44653% %%medinfo%%
Last updated : 2024-05-13
Full Time
Ambulatory Healthcare Services
$39k-53k (estimate)
05/12/2024
05/16/2024
oakorchardhealth.com
BROCKPORT, NY
100 - 200
1966
Private
JAMES CUMMINGS
$10M - $50M
Ambulatory Healthcare Services
The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.