Join our team! Now hiring Front Office Manager - Hilton Garden Inn - Independence, MO

Managed By: O’Reilly Hospitality Management, LLC (OHM)

Description:

• Supervise Front Office operations, including recruiting, hiring, performance evaluations, training, and development.
• Maintain OHM and brand standards of service quality, ensuring guest needs are met with world-class service.
• Achieve budgeted revenues and expenses, maximizing department profitability.
• Liaise with all hotel departments including Housekeeping, F&B, Sales, and Engineering.
• Contribute to overall hotel profitability and guest satisfaction.
• Develop financial and operational plans for the Front Office department.
• Actively participate in hotel sales efforts and revenue meetings.
• Manage Front Office operations to maximize RevPar and overall profitability.
• Maintain procedures for cash, credit control, and financial transactions.
• Collaborate on reputation management, responding to guest reviews and concerns.
• Schedule staff according to labor standards and forecasted occupancy.
• Ensure staff is properly trained to provide world-class guest service.
• Support team member recognition and engagement programs.
• Manage in compliance with local, state, and federal laws and regulations.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• Ability to problem-solve efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results.
• Ability to motivate and work well with a variety of personality types.
• Proficiency with relevant brand-specific PMS and computer skills.
• Demonstrated knowledge of hotel operations and services offered.
• Comfortable with high visibility and leadership roles.
• Able to work under pressure.

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business.
• Two-year supervisory experience, one-year line level experience, or equivalent education and experience preferred.

Physical Requirements:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made based on qualifications, merit, and business needs without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetics, disability, veteran status, or other protected classifications.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Independence, MO 64057: Relocate before starting work (Required)

Work Location: In person