*** Join our team! Now hiring a Front Office Manager at the DoubleTree by Hilton Denver - Aurora ***

We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.

Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

*401k & Roth match – full-time and part-time team members are eligible!

*Health, Dental, Vision & Life Insurance Options

*Paid Time Off, including Paid Parental Leave

*Growth Potential and Career Advancement

*Hotel/Restaurant Travel Perks & Discounts!

*This is a safety sensitive position that may be subject to additional safety requirements

Essential Responsibilities:

• Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Actively participates in the hotel Sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Manages Front Office operations to ensure maximization of RevPar and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations. Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrating sound knowledge of all aspects of the hotel and services offered.
• Use analytical skills for measuring business potential and value to the hotel.
• Interact with all levels of customers and hotel management.
• Being comfortable with the high level of visibility and the leadership role with the hotel and community.
• Able to work under pressure

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business. Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work setting:

• In-person

Application Question(s):

• Are you available on weekends, evenings and holidays?
• Are you authorized to work in the US?

Experience:

• Front Desk Management of a Hilton hotel: 1 year (Required)

Work Location: In person