Front Desk Agent - Cambria Hotel Plano-Frisco

Join our team at Cambria Hotel Plano-Frisco and embark on a journey of hospitality excellence with O’Reilly Hospitality Management, LLC (OHM). We are a forward-thinking company committed to providing opportunities for personal and professional growth while fostering a culture of inclusivity, sustainability, and community engagement. If you are a detail-oriented individual with a passion for delivering exceptional guest experiences, we invite you to apply for the position of Front Desk Agent.

What we offer:

• Competitive benefits package including 401k & Roth match, Health, Dental, Vision & Life Insurance Options.
• Paid Time Off, including Paid Parental Leave.
• Opportunities for growth and career advancement within our dynamic organization.
• Hotel/Restaurant Travel Perks & Discounts.
• Access to DailyPay, enabling instant access to earned wages.

Essential Responsibilities:

• Greet guests warmly and provide assistance with check-in and check-out procedures.
• Assign rooms to guests and issue room keys, ensuring privacy and security.
• Handle guest inquiries regarding hotel services, local attractions, and amenities.
• Maintain accurate records of room availability and guest accounts.
• Process guest payments, including cash handling and credit card transactions.
• Assist guests with reservations for dining, transportation, and entertainment.
• Ensure compliance with hotel company credit policies and procedures.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Embrace and promote the culture of O’Reilly Hospitality Management, LLC.

Skills & Abilities:

• Strong leadership, organizational, and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in relevant hotel property management systems (PMS).
• Excellent customer service skills with a friendly and positive attitude.
• Basic computer skills, including Microsoft Word and Excel.

Education & Experience:

• High School diploma or GED preferred.
• Previous experience in hospitality customer service is advantageous but not required.

Hours:

• Flexible scheduling including nights, weekends, and holidays to accommodate business needs.

Physical Requirements of the Position:

• Extended periods of standing and occasional lifting of up to 40 pounds.
• Light Work: Exerting up to 40 pounds of force occasionally and/or up to 20 pounds of force frequently.

Work Conditions:

• Indoor work environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds and do not discriminate based on age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Plano, TX 75024: Relocate before starting work (Required)

Work Location: In person