We are looking to hire a customer service representative!!!

$18.00 - $20.00/hour

Responsibilities:

• Scheduling and dispatching drivers, technicians, to appropriate locations according to predetermined schedules, customer requests or immediate needs with the use of Google Maps.
• Relaying information such as updates to changes on schedule to technicians and Production Managers.
• Speaking with supervisors or customers to resolve problems or requests for services.
• Responsible for answering incoming calls for service and scheduling in a timely fashion with minimal hold time.
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses , and other information
• Calls customers for the purpose of scheduling pre-installation review, installation and service appointments for assigned locations, utilizing company call list program or backlog broken down sheet.
• Uses company provided scripts to ensure consistency with customer communications,
• Ensures daily schedules are appropriately booked,
• Reschedules cancellations,
• Ensures timely submission of all schedules to the branch offices,
• Follows up & Updates customers on a regular basis until the installation is set
• Approve New Sales/Pending Sales (verify all docs received; compare contract/prices/customer info/products entered/NOC dates/signatures etc. to database). Compare DPR to new sales/comp installs received.
• Check Completed Installs/Comp. Pending Installs
• Process Customer Cancellations (send to appropriate department for resolution)

All applicants must be able to pass a pre-employment background check

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to undergo pre-employment screening?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Required)
• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person