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As an Intake and Scheduling Coordinator at Nystrom & Associates you will be the first point of contact for patients - answering in-bound phone calls and making out-bound phone calls to schedule patients for medical appointments at one of our outpatient mental health clinics.
You'll be part of a call center team helping patients who are experiencing personal, emotional, marriage, family or psychological problems.
You'll play an important part of that process by answering phones and handling calls in a friendly, welcoming, and timely manner.
Responsibilities include : Answer patient phone calls in a timely and courteous manner Accurately schedule and educate patients on appropriate mental health services Collect payment information for copayments, private payments, patient balances and records payments Escalate phone calls to the Call Center Management Team / Clinic Office Managers when appropriate Key Attributes of a successful candidate include : Customer service skills - an empathetic, active listener, who has strong follow through skills and understands the importance of providing compassionate customer service.
Individuals with previous experience working in a fast-paced food / beverage industry role (such as : barista or waitstaff), as well as banking (such as a teller) or childcare (nanny, special education assistant, etc.
tend to excel in this role De-Escalation skills- at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
Critical thinking skills - the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be experiencing.
Requirements : Able handle a high volume of calls Strong ability to multi-task, handle stress, deescalate, and problem solve Positive attitude and ability to be flexible Proficient with using computer systems and typing;
Benefits : Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including : Medical & Dental insurance Opportunities for professional growth and career advancement Health Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expenses Paid Time Off (PTO) & Paid Holidays 401(K) Retirement Plan with an employer matching program Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance Partnerships with local universities for tuition discounts : St.
Mary's University - 10% discount University of Northwestern - St. Paul - 10% discount for select programs Bethel University - $400 Scholarship per term for select programs Capella University - 10% tuition discount plus additional perks Adler Graduate School - 10% tuition reduction keywords : Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator
Last updated : 2024-04-27
Full Time
Social & Legal Services
$56k-73k (estimate)
04/28/2024
05/02/2024
nystromcounseling.com
MINNEAPOLIS, MN
50 - 100
1991
Private
$10M - $50M
Social & Legal Services
The job skills required for Intake coordinator include Mental Health, Customer Service, Scheduling, Call Center, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intake coordinator positions, which can be used as a reference in future career path planning. As an Intake coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake coordinator. You can explore the career advancement for an Intake coordinator below and select your interested title to get hiring information.