The Referral Outreach Representative is a key member of the Marketing team and will work within a territory to secure patient referrals from clinics, counties, and other organizations.

This sales-oriented role requires travel throughout a territory to local communities near Nystrom clinics. You will market our therapy, psychiatry and substance use treatment services through face-to-face visits with health care organizations, events, providing tours, doing presentations and more. You will also act as a liaison between the Nystrom and referral partners as needed.

This position is full-time and fully remote with travel to local communities and in-person team meetings as needed.

Key Duties and Responsibilities

• Identify existing or potential referral partners in your territory. Stratify them and determine the best ways to reach them.
• Develop relationships with current and future referral partners to understand their needs and provide feedback to management on how well current services meet referral sources needs.
• Deliver the highest level of sales and customer service to current and potential referring partners, patients, and community partners.
• Effectively market to current and potential referral partners all of Nystrom’s programs and services in a clear and accurate manner.
• Create and implement a sales plan.
• Initiate, schedule and track face to face appointments with referents and members of leadership or clinical staff and document your work in our customer relationship management system daily.
• Increase the number of referrals by continually developing a stronger relationship with current and potential referral sources.
• Represent the organization in a professional manner at civic and professional functions as it fits into outreach, including at conferences or events in your territory.
• Work collaboratively with members of the team, including the clinical staff to promote all Nystrom programs. This includes planning and/or coordinating outreach meetings with referral partners/potential partners, large events as well as attending various community meetings as directed/appropriate.

Required Qualifications:

• Bachelor's degree preferred in the field(s) of business, marketing, communications and/or psychology/Social Work, and/or 2 years of work experience.
• Sales or referral outreach experience preferred – especially in healthcare/behavioral health.
• Proficiency with Microsoft Office suite.
• Ability to learn and utilize customer relationship management system for tracking outreach daily.
• A valid driver's license is required.