APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR IF YOU ARE HIRED PROVISIONALLY AS A CLERICAL ASSOCIATE, YOU MUST TAKE AND PASS THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE FOR CONTINED EMPLOYMENT.
The Office of Child Support Services (OCSS) works with New York City families to ensure noncustodial parents provide financial support for their children. Family Court Support Services is responsible for providing support services to non-cash assistance clients. These services include paternity and support establishment; summons services, support collection, enforcement, and modification of court orders; and non-custodial location parent location searches. Family Court Support Services also connects non-custodial parents (NCP) to various programs such as debt reduction and employment programs. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies. OCSS is recruiting a Supervisor I to function as a Unit Supervisor who will:
Under general direction of the Coordinator (Supervisor III, Social Services) and/or Office Manager (Principal Administrative Associate I), the Clerical II will serve as a FCSS Clerical Support Clerk to perform the functions listed below.

• Triages in-person clients by logging them in at the reception area, identifying the purpose of the client’s visit, providing information and materials as well as ensuring the clients are serviced further if needed by communicating the client’s needs to their Supervisor or Coordinator.

• Processes incoming mail and handles as appropriate, including requests for child support court summons service received from the NYC Family Court or directly from clients.

• Data enters relevant information and remarks into the child support systems as needed (including but not limited to ASSETS, CS Track) accurately and timely.

• Scan and upload documents to systems used by the Office of Child Support Services as needed.

• Other routine clerical functions such as filing, answering telephones, photocopying, etc., as needed.

CORRECT SALARY RANGE: $39,763 - $45,728.
Work Location: 900 Sheridan Ave., Bronx
Schedule: Monday to Friday: 9:am to 5 pm.