IF YOU ARE HIRED PROVISIONALLY IN THE ADMINISTRATIVE JOB OPPORTUNITY SPECIALIST TITLE YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The Inquiry unit within FIA is responsible for investigating the issue, determining the appropriate response, conduct any necessary case actions (including the issuance of benefits, addition of a new case member, etc.) in POS/WMS, delivering the response to the client, and closing out the inquiry within the prescribed seven-day timeframe.
Under administrative direction of the Chief Program Officer/ FIA Operations with great latitude for the exercise of independent initiative and judgement, manages and oversees the operations of seven FIA support offices with agency wide impact. Serves as major contributor or chair on various committees responsible for the creation and implementation of technological solutions which streamline operations and support increased operational efficiency across all of FIA operational areas. Works with various Deputy Commissioners and Assistant Deputy Commissioners of HRA, FIA, DSS and DHS to modify policies and develop procedures and processes which support these technological solutions.
The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist M-III, to function as Executive Director, who will:

• Direct and supervise the activities of managers of the management units under the auspices of

Office of Support Offices, ensuring proper functioning of their programs. Determines the need
and frequency of special projects and audits to be conducted in order to enhance the productivity
and efficiency within the seven offices. Ensures consistency and proper implementation of Agency
policies and procedures across various units.

• Oversee the development and implementation of various management monitoring tools including

surveying the existing work processes and work products of all the Office of Support Services Units.
Creates standardized procedures for work processes and develops standardized training for all units.
Through the generation of these ongoing monitoring tools the administration will be kept apprised of
the continuous performance assessments of the quality and quantity of work so that existing
standards are maintained and target goals for improvement can be established and monitored.

• Chairperson of the POS Prioritization meeting where various system requests are reviewed and

prioritized. This is a joint effort between ITS and the FIA Program to ensure that the most important
system upgrades are completed in a timely fashion. Works to implement the transition of manual
processes, particularly in OCP, for transition to Paperless Office System (POS).

• Assist the Chief Program Officer of FIA and the DSS/HRA/DHS Commissioner in representing the

Department before the City Council or other legislative bodies in discussions with State and Federal
agencies in areas of mutual concern. Assists in the consideration of program activities with other
organizational components in HRA, other city Departments, State Department of Social services,
and other governmental and private social service agencies.

• Co-Chair for the Family Independence Administration’s Technology Committee, working with all of

FIA Operations (including Job Center operations and SNAP Operations), Information Technology
Services (ITS), and the Office of Policy, Procedure and Training to implement the technological
solutions required to meet various operational needs.

• Chairperson for the SNAP Payment and CAPER error workgroup. This group is dedicated to the

reduction of the error rates in both the SNAP and Cash Assistance programs. Determines, on
behalf of HRA, which policies will be implemented and prioritizes implementation.

• Work directly with Information Technology Services (ITS) to develop technological solutions to

streamline FIA operations and increasing efficiency, including modification of the model office
kiosk screens for better usability. Creates processes that support these technology solutions
for all of FIA.

• Participate in Family Independence Administration Senior Staff meetings and assists with planning

and implementing various initiatives within FIA which continue to improve operations.
Hours/Shift:
Monday - Friday, Flex Schedules
Minimum Qualifications

• A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Preferred Skills

• Ability to work independently and manage multiple projects simultaneously - Demonstrated ability to lead a large team - Proven experience managing project work with minimal oversight and ability to self-start on directives - Strong analytical, organizational, oral and written communication skills - Ability to communicate with colleagues and partners in a cross-cultural, multi-disciplinary environment excellent interpersonal, diplomatic and networking skills ability to manage a variety of internal and external relationships, to multi-task and prioritize tasks - Ability to work flexible hours and occasional weekends

55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.