Job Description:

We look for people in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Ability to juggle helps in this position!

Greet the public, answer and route phones and general office support in a busy environment.

Recruitment #: 371-06-23 

Closes: July 7, 2023 

Location: Salem, OR

Salary: Starting at $3,276 per month with excellent benefits. (See below.)

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Provides reception and office support services to the agency. Job duties are of moderate scope and complexity. Knowledge of office practices and computer operation is required at entry. If bilingual, serves as an interpreter for the Agency to communicate with non-English-speaking, Spanish and/or Russian speaking clients.

Essential Functions

1. Completes clerical tasks
2. Performs data entry and maintains databases
3. Performs receptionist duties
4. Establishes and maintains logs, records, and files
5. Processes intra- and inter-agency case transfers
6. Processes payment requests for client transportation

1. Completes clerical tasks

• Issue EBT cards
• Complete billing forms
• Assemble application packets or other material
• Request provider numbers and process payment vouchers

 2. Performs data entry and maintains databases

• Generate data as needed to produce invoices and payment vouchers
• Issue checks or special cash payments
• Performs financial clerical duties:
  • write receipts
  • deposits checks and client payments
  • reconcile issued EBT cards

 3. Performs receptionist duties

• Answer the telephone and greet visitors
• Respond to inquiries and provide general information regarding programs and eligibility requirements
• Screen requests for service and route to appropriate staff
• Make simple referrals to other agencies and programs
• Receive, sort, and distribute daily mail and prepare outgoing mail

 4. Establishes and maintains logs, records, and files

• Type agency correspondence, documents, and program-related material
• Purge files in accordance with agency guidelines
• Order and maintain inventory of office supplies, agency stationery, and forms

 5. Processes intra- and inter-agency case transfers

• Routes cases transferring into the branch to the appropriate staff
• Prepares and mails cases that must be transferred out of the branch, to the correct branch

6. Processes payment requests for client transportation

• Receives transportation requests and assists with scheduling medical transportation for eligible clients

Supervisory Responsibilities

None