Job Description:

This position requires someone who can gather information AND likes working with numbers, policies and people to determine eligibility for social service programs.

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Recruitment #: 283-05-24

Closes:  May 24, 2024 (Last day for internal lateral transfer: 5/8/24)

Location: Salem, OR (Service ES Unit 1)

Salary:  Starting at $4,349 with excellent benefits. (See below)

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

Job Description

Meets Agency Mission, Vision and Values by determining financial eligibility for benefits and enrolling consumers, and ongoing maintaining of consumer enrollment in various medical assistance programs.

Essential Functions

1. Determine eligibility for participation in financial, medical, and SNAP benefits

2. Conduct annual reviews of financial eligibility for participation in financial, medical and SNAP benefit programs

3. Provides ongoing consumer maintenance

4. Provides additional assistance to consumers as needed

5. Promotes person centered services

6. Protects consumers and reduces Agency risk

7. Provides excellent service in a professional manner

1. Determine eligibility for participation in financial, medical and SNAP benefit programs by:

• Interview individuals via phone or in person to gather necessary information.

• Explain benefits and resources available.

• Review application document for completeness (may include helping individual through application process).

• Assist applicant in obtaining verifications.

• Collaborate and coordinate with others including Department of Human Services, Oregon Health Authority, Coordinated Care Organizations, attorneys, behavioral health partners, pharmacies, Social Security Administration, Medicare, medical providers, etc.

• Process forms and documents.

• Apply program rules and policy to determine if individual qualifies for programs.

• Provide notification of eligibility decisions timely and completely as outlined in rules and policy.

• Maintain electronic and paper consumer files.

• Cover incoming calls on eligibility for unit, i.e. “Worker of the Day.”

2. Conduct annual reviews of financial eligibility for participation in financial, medical and SNAP benefit programs

• Ensure consumer receives re-determination information.

• Review returned materials for completeness.

• Contact consumer for additional information or to clarify as necessary.

• Apply program rules and policy to determine if individual continues to qualify for program.

• Provide notification of eligibility decisions timely and completely as outlined in rules and policy.

• Maintain electronic and paper consumer files.

• Process information, forms and documents between determinations to ensure consumer benefits are current. 

3. Provide ongoing consumer maintenance

• Receive, review and process updated information from consumers.

• Adjust benefits as needed.

• Verify information.

4. Provide additional assistance to consumers as needed 

• Process and review forms and data related to MMIS database.

• Provide addition resources and community referrals as appropriate.

• Attend consumer hearings and providing testimony as necessary.

• Process other reports as necessary, such as reporting deceased consumers, monthly reports to manager on closed, denied and withdrawn cases.

  (FOR BILINGUAL POSITIONS ONLY) 

Ensure Non-English speaking consumers receive services 

• Communicate with individuals whose primary language skills are non-English.

• Provide services to consumers whose primary language skills are non-English.

• Serve as an interpreter for the Agency in identified language pair, including oral and written, interpret and explain forms, explain rules and policies, etc.

• Translation of written materials. 

5. Promote person centered services 

• Embrace and exhibit the Agency Mission and Core Values.

• Understand the role of consumer choice.

• Interact with the public, consumers, co-workers and others in a patient, respectful and culturally appropriate manner.

• Educate self and others of resources available for populations served, including researching electronic and written materials and Aging and Disability Resource Connection of Oregon resource database.

• Understand other Agency resources and accessing resources and assistance to consumers as needed

6. Protects consumers and reduces Agency risk

• Follow policies, regulations and requirements of project and Agency; document plan and progress as required. 

• Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation.

• Maintain and sharing information according to privacy regulations.

7. Provides excellent service in a professional manner

• Meet the needs of consumers, follow through, meeting deadlines, and maintain skills and knowledge to perform the job.

• Apply the required knowledge and skills and exhibit critical thinking and problem solving.

• Exhibit good decision making, problem solving and work habits.

• Meet quality standards in accuracy, judgment, timeliness and following policy and procedure.

• Exhibit good work habits, including organizational skills, regular attendance, working independently, seeking and offering assistance when needed.

• Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like as CAPS, Oregon ACCESS, etc.);

• Regular attendance to meet the demands of this job and provide necessary services.