POSITION DESCRIPTION

TITLE: Membership Services Specialist - Bilingual
PERFORMANCE PROFILE SOURCE: Youth Development Professional
DEPARTMENT: Programs
REPORTS TO: Senior Branch Director

FLSA STATUS: Exempt Non-Exempt
PAY RATE: $19.43/hour

PRIMARY FUNCTION

The Membership Services area is the heart of the Club. This space creates a first impression for youth, parents, staff, volunteers, and community partners. The Membership Services Specialist is responsible for ensuring safety and professionalism at the Clubhouse entrance, including managing first impressions for all clients (youth/parents/community) and spearheading parent communications and engagement. Under the direction of the Senior Branch Director, the Membership Services Specialist is also responsible for maintaining accurate membership records and attendance data for all Club programs.

JOB FUNCTIONS

• Works 29 hours per week, Monday – Friday.
• Collects and maintains accurate membership records and attendance data for all Club programs under MyClubHub software.
• Handles front desk responsibilities, including signing up new members, monitoring foot traffic, maintaining safety and security, answering phones, and supporting parent and volunteer interactions
• Develops positive, productive relationships with youth and families
• Manages assigned programs and necessary reporting
• Promotes and markets programs to youth, families and community members
• Enhances and stewards community partnerships to support ongoing programs
• Maintains positive, productive relationship with teachers and administrators at partner schools

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.

External: Primary point of contact for Clubhouse visitors. Maintains contact with external com- munity groups, schools, members' parents and others to assist in resolving problems.

REQUIRED QUALIFICATIONS

• Bilingual (Spanish-speaking)
• Some college preferred
• Prior experience in youth development, preferably with Boys & Girls Clubs
• Demonstrated ability to work in a fast-paced environment and to balance multiple priorities simultaneously
• Strong organization skills, interpersonal ability, and attention to detail
• Solid working knowledge of youth development principles and guidance techniques, including experience working directly with youth
• Prior administrative/clerical experience
• Creativity and flexibility are a must
• Willingness to adhere to approved organizational policies and procedures
• Ability to pass a drug test and criminal background check
• Proficiency using computers and Microsoft Office suite applications

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees as- signed to this job. Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. This job description is subject to change at any time.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. At the Boys & Girls Club, we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

The Boys & Girls Club of Salem, Marion and Polk Counties is an Equal Opportunity Employer.

Revised March 22, 2023,

Job Type: Part-time

Pay: $20.21 per hour

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Language:

• Spanish (Required)

Work Location: In person