Member Service Representative / Relationship Officer

Jobs

CONNECT WITH US

Specialist, Digital Marketing & Analytics

Phone : 208.297.5421

Toll-free : 800.995.9064 x307

bshuey@nwcua.org

Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is in charge of managing the Associations website, helping in the creation of the weekly Anthem newsletter, creating relevant marketing and other member communications, and tracking and analyzing web analytics.

Shuey holds a Bachelor of Arts in Business

Credit Union :

OnPoint Community Credit Union

Region : Happy Valley

Happy Valley

Closing : 2 / 22 / 2022

2 / 22 / 2022

Job Description : Responsibilities

Responsibilities

• Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.
• Listening, identifying, processing and recommending solutions. Takes initiative to utilize all available resources to ensure members are assisted completely.
• Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.
• Conduct outbound calling to members in order to further develop and / or retain lending and deposit relationships.
• Acts as liaison between members and off-site employees and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.
• Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.

Knowledge, Skills & Abilities :

• Demonstrated knowledge and experience with financial and lending operating systems.
• Ability to give exceptional member service and have strong interpersonal communication skills.
• Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
• Ability to be self-directed and work under limited direct supervision.

Qualifications

• High school diploma or GED required.
• A minimum of 2 years previous financial institution experience.
• Retail sales or customer service position involving cash experience preferred.
• Bilingual skills are a plus.
• Effective January 1, 2022 proof of full vaccination status required OR exemption approval required prior to start date.

Last updated : 2024-05-14