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Position: Customer Service Representative (Call Center)
Reports To: Customer Service Supervisor
Status: Non-Exempt
Job Summary
The Customer Service Representative (Call Center) will provide the Best-In-Class support to all inbound coverage and/or general claims questions from customers such as contract holders, dealerships, agents, and automotive repair shops.
ESSENTIAL JOB RESPONSIBILITIES
· Handle a high volume of incoming calls within service metrics.
· Respond and answer customer questions and inquiries, resolve any issues or transfers the call to the appropriate agent and/or department.
· Maintain claims and/or contracts by thorough documentation of all discussions.
· Proactively communicates with key stakeholders such as vehicle owners, automotive repair facilities, car dealers, and dealer consultants.
· Ensure timely, accurate and consistent file documentation.
· Monitor all call queues and ensure agent availability through proper use of AUX codes.
· Anticipate and meets all customer needs both internally and externally.
· Perform other duties as assigned.
WORK EXPERIENCE AND SKILLS
· High School Diploma or Equivalent is required, Bachelors-Degree desired.
· 1-2 years of Customer Service experience ideally in a Call Center environment preferred.
· Moderate automotive knowledge a PLUS; Bi-Lingual preferred
· Strong organizational and customer service skills
· Excellent verbal and written communication skills
· Ability to adapt to shifting priorities and multi-task as well as articulate relevant information and directions in an organized and concise manner.
· Demonstrate strong proficiency with typing, computer software including Microsoft Office, Outlook, and other internal and external processing systems and resources.
· Maintain confidential information and work independently as a member of a team.
· Willingness to grow within the company.
PHYSICAL REQUIREMENTS
· Prolonged periods of standing, sitting, walking, bending, and working on a computer
· Must be able to occasionally lift and/or move up to 25 pounds.
· Vision abilities required for this position include close, distant, color, and peripheral with the ability to adjust focus. Noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
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Weekly day range:
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Work Location: Hybrid remote in Scranton, PA 18503
Full Time
Consumer Services
$31k-39k (estimate)
06/11/2023
05/08/2024
nvpwarranty.com
Independence, OH
25 - 50
Consumer Services
The following is the career advancement route for Customer Service Representative/Call Center positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Call Center. You can explore the career advancement for a Customer Service Representative/Call Center below and select your interested title to get hiring information.