As a Claims Contact Center representative, your role is to serve as the first point of contact for Property First Notice of Loss (FNOL) claims. You will focus on creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward to the furthest point in the process. This will also include responding to status inquiries from various parties. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.
• Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
• Apply strong time and call management skills in assisting members with insurance needs.
• Support workload surges and catastrophe operations during designated catastrophic events.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally
• Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment
• Successful completion of a job-related assessment is required

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Bachelor’s degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750 - $44,750 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.