Role Summary

Nuuly is looking for a Customer Success Associate who is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.

Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).

You will be expected to meet or exceed established daily interaction numbers every day.

Expected hours for the role are M-F, 2pm-10pm EST plus the occasional weekend shift. Hours are subject to change depending on the needs of the business.

Role Responsibilities

• Answer any and all interactions during your scheduled shift in a friendly and relatable manner
• Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
• Empathetic to customers’ needs but understanding of the business’ bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met
• Associate must perform a minimum of 70 interactions per shift

Role Qualifications

• Minimum 2 years of experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product.
• Must have access to consistently stable internet connection
• Exceptional written and verbal communication skills
• Willing to take on additional projects and support external team members to support business and customer needs
• On the spot, creative problem solving skills that meet the needs of the customer and the business
• Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.