Retail Member Services Coordinator - Corpus Christi, Texas

NEC Co-op Energy is a proactive retail electric division who is paving ways in the cooperative industry, and currently has a job opportunity for a potential candidate to fill the position as our newest Retail Member Services Coordinator. At NEC Co-op Energy, we thrive on being the organization that people love to work at. Join in our team in Corpus Christi, TX., today! We offer a great benefits package consisting of health insurance (medical, vision, dental), retirement, holiday pay, paid time off (vacation/sick), and life insurance.

Job Details

• Full-time
• Classification: Non-Exempt
• Reports to: Retail Operations Manager
• Pay Range: $55,125.73 - $63,634.47, DOE
• Industry: Retail Electric Provider

Primary Responsibilities

This position shall assume any back-up supervisory responsibilities as necessary or when designated by supervisor or NEC management team and will support immediate supervisor in all areas of accountability. Position will develop, maintain, and record practices and procedures for department personnel in accordance with expected guidelines and member cooperative requirements related to enrollment, disconnections, and complaints of end use load members. Will demonstrate competence and confidence by maintaining the understanding and knowledge to advise members regarding electricity usage, offers and applicable programs, billing, and payments processing, and resolves any requests or complaints in a manner satisfactory to the member and NEC Co-op Energy. Provides support on other office services to ensure members are served and performs other general office duties for the NEC Co-op Energy Division, as required. Informs NEC Co-op Energy Supervisor informed with daily reports and information regarding progress and developments as required.

Essential Job Functions

• Manages financial processes for immediate supervisor including daily, month-end and year-end reconciliation processes and reporting, balance billing system, and capital credits (allocations, refunds, unclaimed and escheating), and other subject specific reports at the request of management.
• Develops and directs training for new employees and delegates a trainer to ensure roles and responsibilities are understood. This includes developing and directing training of departmental personnel such as billing, enrollment, and other processes as well as writing user manuals; process and troubleshoots EDI transactions, billing, and other related operational business practices.
• Coordinates and records contracted programming changes.
• Supports the team as the primary lead representative for member payment assistance escalation requests.
• Works with supervisor and management to assure Capital Credits and Power Perks as well as other programs are handled properly and effectively.
• Assume any back-up supervisory responsibilities as necessary or when designated by supervisor or NEC management team.

Minimum Requirements

• Associate degree in a related field plus three to five years of experience in utility billing, customer service call center, or related experience. An equivalent combination of education and experience may be considered.
• Ability to write or prepare routine reports and correspondence, write user manuals and train employees in them, speak effectively with customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, compute rate, ratio, and percent and to draw and interpret bar graphs. Basic computer literacy with knowledge of Microsoft applications including Word, Excel, and Outlook.
• Have knowledge or ability to learn to use computerized utility customer information systems within the introductory period.
• Must have knowledge of spreadsheet programs and other computer related software and office equipment for the preparation of reports and instruction manuals.

Preferred Requirements

• Bachelor's degree in related field preferred.
• Bilingual in Spanish.
• Three years of utility or related billing experience

Licenses or Certifications

• Valid Class C Texas Drivers License

Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, "at cost" electric utility. Founded in 1938, today NEC serves over 19,000 electric meters for consumers in eight South Texas counties surrounding the beautiful Texas Gulf Coast. Nueces Electric Cooperative is a proactive cooperative who is paving ways in the cooperative industry. In 2005, Nueces Electric Cooperative became the first electric cooperative to voluntarily deregulate. We are the only deregulated electric Co-op in Texas and only one of a handful in the United States. NEC leadership started the conversation in 1999, and NEC membership voted to open to the electric choice market in 2000. In 2005, parent company, Nueces Electric Cooperative, officially introduced NEC Retail, the Co-op's competitive retail subsidiary. Today, NEC Retail serves the retail electric needs of over 32,000 consumers across Texas.

NEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, disability, veteran status, or other legally protected status. EEO/AA-M/F/disability/protected veteran status.