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Benefits :
This position requires providing great customer / client intake services for qualified low-income clients seeking utility payments and related assistance at one of two community outreach Service Centers serving Nueces County.
ESSENTIAL DUTIES
Interviews applicants or recipients to determine eligibility for public assistance;
Interprets and explains rules and regulations governing eligibility, methods of payment, and legal rights to applicant or recipient.
Records and evaluates personal and financial data obtained from applicant or recipient to determine initial or continuing eligibility, according to departmental directives and State and Federal guidelines.
Initiates procedures and referrals to grant, modify, deny, or eligibility for various programs, such as utility assistance, minor home improvements, air conditioning / heating replacements or repairs, training / tuition assistance, and employment.
Authorizes amount of payments (pledges) based on determination of eligibility for programs. Identifies need for social services, and makes outside referrals to various agencies and community resources available.
Prepares regular payment and special reports as required. Prepares and keeps records of assigned cases consistent with departmental, State and Federal requirements.
Meets with clients to assist them in completing forms and applications for assistance, determines client eligibility, and makes referrals for related or outside services.
Assists clients in interpreting / understanding forms, policies, regulations, and other items for assistance through other social service agencies.
Records and evaluates personal and financial data to determine initial or continuing eligibility.
Processes pledges to participating utility companies for client payments, including household crisis requests.
Responds promptly to clients’ inquiries via email, text, telephone call or office visits related to their status, payments, and related information.
Collects data for various surveys and reporting purposes as assigned.
Conducts follow up of pending documentation and required information needed.
Maintains client files consistent with State, Federal, and Agency requirements including maintaining the confidentiality of sensitive applicant information.
Assists with outreach intake efforts in personal homes, apartments, and other public places.
Achieves intake client production goals to satisfy State and Federal requirements.
Assist with infrequent rearranging of file and supply cabinets, and keep working areas organized and safe.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE :
KNOWLEDGE, SKILLS AND ABILITIES :
SPECIAL REQUIREMENTS
PHYSICAL DEMANDS OF ESSENTIAL DUTIES
Last updated : 2024-04-24
Full Time
Civic & Environmental Advocacy
$37k-47k (estimate)
02/24/2023
05/09/2024
nccaatx.org
CORPUS CHRISTI, TX
200 - 500
1964
JOE A MARTINEZ
$10M - $50M
Civic & Environmental Advocacy
As a non-profit organization, Nueces County Community Action Agency strives to promote the participation of the entire community in an effort to reduce or eliminate poverty in geographically designated areas. We include elected public officials, private sector representatives, and especially low-income residents in assessing local needs and attacking the causes and conditions of these poverty areas. Through their efforts and ours, we reach out to low-income people in their communities. We address their multiple needs through a comprehensive approach and the development of partnerships with com...munity organizations. We involve low-income clients in the Agencys operations, and administer a full range of coordinated programs designed to have a measurable impact on poverty. It is my most sincere belief that in order for us to know where we are going, it is important that we know where we came from, who we are and what we stand for. As an Agency, our staff and community supporters take full responsibility to continue our pursuit to sustain and epitomize the Promise of Community Action.
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The job skills required for Eligibility specialist include Planning, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be an Eligibility specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Eligibility specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Eligibility specialist positions, which can be used as a reference in future career path planning. As an Eligibility specialist, it can be promoted into senior positions as a Claims Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Eligibility specialist. You can explore the career advancement for an Eligibility specialist below and select your interested title to get hiring information.