We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Systems Administrator, Junior for a Full-Time position.

Responsibilities and Required Skills:

Three or more years of experience in implementing and managing Active Directory; installing, supporting, and troubleshooting client operating systems including Windows 10; and performing operating system imaging processes.

• Provide Tier II Level Support
• Tier II-level software support is limited to installation, general support, and troubleshooting application operation on approved Government devices. It does not include detailed application-use support (feature support).
• Provide occasional end-user training, including training in both formal and informal settings, e.g., brown-bag luncheon presentations on commonly asked questions, or informal one-on-one training with a customer over the phone or in person.
• Image and wipe PCs using tools such as SCCM, PXE, and thumb drives
• Build field office servers (basic Windows Server configuration)
• Investigate and resolve problems using remote desktop tools such as Microsoft Remote Desktop and Bomgar
• Encrypt and decrypt hard drives using McAfee encryption
• Provide enterprise reporting, automation, and security implementations using Microsoft PowerShell
• Document configurations and procedures for the benefit of Tier I Help Desk and end-users
• Use group policy management, PowerShell, and other available Microsoft tools to perform a variety of activities in Microsoft Active Directory, including, but not limited to, unlocking accounts and resetting passwords, group management, implement/maintain system/user security settings, and implementing and modifying logon scripts
• Provide reports for data calls in the required timeframe
• Designs, develops, configures, and implements solutions to resolve technical and business issues related to enterprise Active Directory environment
• Designs, develops, and implements solutions to successfully integrate new technology systems with the existing and new architectures
• Ensure thorough system testing for functionality and compatibility of all proposed upgrades and solutions
• Assist with IT equipment and planning for meetings and live stream (Vidyo and MS Teams)
• Troubleshoot service disruptions and take ownership of the issue until it is resolved. Document the issue appropriately in the ticketing system and communicate to Government Team Lead.
• Manage workload, prioritize tasks, and meet project deadlines, document time, and other duties.
• Support ticket management using ECM Footprints
• Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner
• Ticket documentation and issue escalation practice
• iOS mobile device management using MaaS360
• Antivirus protection diagnosis and remediation using Symantec Endpoint Protection
• Provide support for video-teleconferencing equipment

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn Moreabout our Benefits and Culture!

#NAI #DICE