NTCA-The Rural Broadband Association is looking for a skilled customer service specialist to join our outstanding team. Our customer service team responds to and provides resolution to inquiries about NTCA's benefit programs. Candidate must be able to deliver exceptional service to NTCA member companies and benefit plan participants through timely and courteous resolution to inquiries via phone, electronic or written communication.

Excellent customer service skills are required. Strong verbal and written communication skills are a must. Candidates must have the ability to work in a fast-paced environment and demonstrate a high proficiency in the use of Microsoft Office applications and internet browsers. Knowledge of employee benefits plans is a plus. Must have ability to work multiple work schedules Monday -Friday between the hours of 9:00 a.m. - 7 p.m.

NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization.

Our compensation and benefits package includes:

• Competitive compensation program including regular performance feedback and coaching
• Health insurance: medical, dental, vision, pharmacy benefits
• Company sponsored life insurance
• Short- and long-term disability
• Generous paid time off
• 10 Paid Holidays
• Corporate volunteering and community service opportunities
• 401(k) and pension retirement savings program
• Comprehensive wellness program
• Convenient office location in beautiful Biltmore Park area of Asheville with plenty of shopping and dining options as well as walking/running trails

If you are ready to make a difference in the lives of the members we serve, we look forward to hearing from you.

NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work Location: One location