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Job Summary:
The Vendor Management Analyst in this role is responsible for the analysis and resolution of global issues affecting the Customer Care organization. In addition, the Analyst must monitor effectiveness of business processes, conduct analysis, make recommendations, and coordinate implementation for system, process and performance improvements resulting in timely and correct completion of customer issues and meeting Retention Call Center performance metrics. In this role the Analyst must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including but not limited to Information Technology, Back Office Operations (including invoicing, service initiation, remittance processing), Consumer Operations, Marketing, Accounting, Human Resources, Legal, Regulatory, and Procurement. In addition, the analyst will be responsible for all of the above duties as it relates to supporting third party service provider relations and processes.
Essential Duties/Responsibilities:
Minimum Requirements:
Preferred Qualifications:
Additional Knowledge, Skills and Abilities:
Physical Requirements:
Working Conditions:
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.
Full Time
IT Outsourcing & Consulting
$65k-83k (estimate)
04/07/2024
06/05/2024
nrg-web.com
DALLAS, TX
25 - 50
1995
VERNON GOVENDER
<$5M
IT Outsourcing & Consulting
The job skills required for Vendor Management Analyst (remote) include Vendor Management, Analysis, Process Improvement, Change Management, Coordination, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Vendor Management Analyst (remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Vendor Management Analyst (remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Vendor Management Analyst (remote) positions, which can be used as a reference in future career path planning. As a Vendor Management Analyst (remote), it can be promoted into senior positions as an IT Vendor Management Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Vendor Management Analyst (remote). You can explore the career advancement for a Vendor Management Analyst (remote) below and select your interested title to get hiring information.