On a daily basis, the Customer Service / Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following : A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databasesAnswer live / incoming calls on the Landowner Relations hotline as well as return calls as neededAnswer landowner questions, research and document cases and escalate as neededManage landowner issue / case needing escalated through to resolution collaborating with internal partners until the case is closed or further escalated to a team leadReview incoming mail and other land related documentationCreate and monitor accounts / Cases (from land owner issues) within SalesforceManage landowner account updates - prepare / mail change of address and ACH forms;

process new / revised owner account dataCreate and maintain strong relationships with interest partners and industry peersResearch owner inquiries related to discrepancies in payments, interests, and settlementsLandowner payment inquiries - confirm decimal interests by calculating various interest types working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and GlancerReview lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc.

• Required Skills : 3 years’ customer service / support or similar work experience Oil and Gas industry experience is highly preferred;
• some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns)Experience answering and making calls;

enjoys talking to people and helping them resolve their issueMust be willing to answer calls and handle high volume. (95 calls / day)Able to effectively communicate with an individual who might be upset about an issue that needs resolvedProfessional demeanor suited to working in a customer facing capacityAbility to multitask and prioritize work, independently and effectivelyAbility to work in a fast-paced, dynamic, and results-oriented environmentExperience with the full MS Office SuiteBachelor’s Degree, preferredStrong customer service skills4-week mandatory in person training at the Canonsburg PA officePost training schedule will be Monday- Friday 7 : 30am- 4 : 30pm with 3 days in office (Canonsburg, PA office) and 2 days home per weekCandidates must have reliable internet (that the company does not provide)Industry experience preferred but not requiredThis role is not eligible for the 9 / 80 schedule Candidates must be willing to answer calls and handle a high volume

Last updated : 2024-05-21