Notre is looking for a hardworking self-starter to join the team as our Store Manager in Chicago. To be successful in this role, you must be a sales-driven individual, have a knack for developing and managing a talented team; and have a strategy for maximizing our growing potential. 

The ideal candidate is someone with a great track record, high energy, a knack for business development, and the attitude to continue to make Notre a great experience in our community and on our team.

Job Description

• Uphold our company’s core values of accountable, curious and thoughtful

Customer Service & Sales

• Setting the standards for seamless operation and functioning of the store ensuring the very best customer service levels at all times and fostering a memorable in-store experience.
• Achievement of key financial targets
• Building relationships with existing clientele and growing customer base
• Helping business develop a customer database & information capture
• Delivering the monthly and seasonal sales targets
• Develop strategy to building relationships with existing clientele and growing customer base
• Management of customer feedback, ensuring the very best level of customer service at all times

Leadership

• Leading by example to set standards and culture of professionalism
• Develop store policy manual & standards with stakeholders for store staff
• Hire, onboard, train, and develop staff
• Establish & create on-going product knowledge training sessions with store staff
• Manage bi-weekly staff rotation
• Create internal programming to establish team morale & team building, inside & outside of the store (i.e. staff dinners, gatherings)
• Establish protocols and paperwork for staff needing disciplinary action
• Establish check-ins with staff to identify and initiate any staff needs as well as assess performance in the form of a quarterly & annual review, to be documented and shared with stakeholders.

Operations

• Establish and chair daily morning meetings with store staff, communicating any specific sales targets & objectives
• Establish weekly and monthly communication meetings with store staff to review sales targets, incoming/new product, product launches, in-store events, brand updates to keep the staff well informed.
• Management of cash handling and deposits to be done daily with deposit receipt sent immediately to the staff accountant and CFO
• Complete daily, weekly, and monthly analytics reports for stakeholders and buying team to detail product performance, staff performance, customer traffic, customer feedback, and anything else of relevancy.
• Work extensively with merchandising and buying teams to manage and maintain store inventory
• Oversee inventory transfer processes (Inventory management and cleanliness should be of the highest standards)
• With the merchandising manager, oversee store’s visual presentation standards are met.
• Facilities management- ensure all systems, fixtures, furniture, lighting, etc. are well maintained at all times.
• Ensure the statutory Health and Safety Regulations are met.

Community

• Create outreach & community strategy to create touchpoint with the store & brand at-large. This includes local businesses, organizations, individuals to drive the brand and store’s awareness in the Chicago market.
• Assist the Brand Director with the planning and management of store events 

About You:

• 3 years previous hospitality and/or retail management experience
• Retail reporting experience
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Ability to work collaboratively as a member of a team
• Must be reliable and extremely trustworthy
• Excellent organizational skills and attention to detail
• Basic understanding of inventory control procedures.
• Ability to interpret the sales reports. 

Technical Skills and Educational Requirements

• Bachelor’s degree preferred.
• CRM software experience
• Must be proficient in Microsoft Office Suite or related programs.

What You’ll Love About Us:

We believe in taking care of our team. Our market-leading benefits take a holistic approach to our benefits that address full picture wellness. Physical, mental, social and financial well-being. Notre benefits include:

• Healthcare benefits, including medical, dental, vision, and life
• Generous vacation time off. We work hard and want to make sure our team balances that with time off for our lives outside the office. 
• Competitive compensation. We’re looking for top talent.
• Financial planning advisors and long-term savings programs
• Pet insurance 
• Fantastic discount program on company merchandise

About Notre:

Notre is a retail apparel provider based in Chicago. We offer a global selection of curated sneakers and apparel for men and women.

Notre is proud to be an Equal Opportunity/Affirmative Action employer. Notre recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.