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Summary of Primary Functions:
This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock.
Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
Works with parts team to make the department more profitable.
Finds out the model, serial number, and type of part needed.
Reads catalogs, John Deere Vision or computer for replacement part stock number and price.
Orders and receives parts from John Deere and other venders.
Fills customer orders from stock.
Ensures technicians receive the correct parts in a timely manner.
Receives and ships parts as needed in accordance with DOT guidelines.
Tracks lost sales.
Studies and stays current on new product bulletins and catalogs.
Prepares computerized invoices.
Receives payment or obtains credit authorization.
Advises customer on substitution or modification of part when replacement is not available.
Picks up and delivers parts for customers and venders as needed.
Maintains periodical parts returns as needed.
Attends training classes and store meetings.
Examines returned parts to determine if defective and exchange part or refund money.
Marks and stores parts in stockroom according to prearranged system.
Always see that defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins.
Returns all unsold merchandise immediately to the correct stock location.
Notifies Parts Manager of discrepancies between inventory records and shelf quantities.
Maintains a clean and safe operating department.
Assists with annual physical inventory.
Controls expenses to increase profitability.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Skill, and/or Experience Requirements:
One-year certificate from a college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience. Organization and communication skills must be highly developed. Computer skills need to be broad based.
Full Time
Wholesale
$34k-44k (estimate)
05/10/2023
07/04/2024
nortrax.com
NEW CANADA, ME
1,000 - 3,000
1999
DALE BLIR
$200M - $500M
Wholesale
Nortrax, Inc., a John Deere company operates John Deere construction and forestry dealerships specializing in quality customer service in sales, service, and support of John Deere construction, roadbuilding, and forestry machines through the new used and rental channels. The company supports the construction, forestry, compact construction equipment, mining, and road-building markets in the Northeast Regions of the United States. Nortrax certified parts advisors and factory trained technicians support all makes and models increasing uptime and productivity. Our Technical Support Specialists ar...e monitoring your fleet remotely to ensure proactive machine health. Product Support Technology Representatives at Nortrax can help you make sense of the technology built into your machines. We stand ready to deliver all your equipment needs. Nobody goes further, digs deeper or tries harder to keep their customers productive and profitable, every day.
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The following is the career advancement route for Parts Counter Specialist positions, which can be used as a reference in future career path planning. As a Parts Counter Specialist, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts Counter Specialist. You can explore the career advancement for a Parts Counter Specialist below and select your interested title to get hiring information.