The security officer is responsible for the overall security and safety of the visitors, staff, collections, and visitors of the Norton Museum of Art and its campus, which includes the garden, Cranesnest Way houses, and parking lot. This includes providing excellent customer service to our visitors, staff, and contractors in a friendly, respectful manner, and observing and reporting any irregularities.

• Safeguard the museum’s artwork in and outside the museum galleries.
• Safeguard the physical plant and assets using effective security patrols.
• Understand all museum procedures and assist contractors, visitors, and staff.
• Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
• Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
• Officers must be able to follow directions and react quickly during emergency situations.
• Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
• Speak clearly over a two-way radio and be understood by other members of the staff.
• Officers must be able to work effectively and courteously with diverse groups of visitors and staff.
• Routinely completes daily patrol schedule for areas assigned within the time-frequency provided.
• Perform other duties as assigned by Security Supervisor.
• Conduct oneself in the best interest of the Museum.

• High School diploma or equivalent.
• Knowledge of security and safety procedures
• Ability to read, write, and speak fluent English, and follow written and oral instructions.
• Ability to communicate clearly, effectively, and professionally with visitors and staff.
• Ability to stand or walk a patrol 7 or more hours per shift.
• Demonstrate ability to act courteous and professional with visitors, staff, and contractors.
• Able to work outside in the elements.
• Able to work until 10 pm on Fridays or later when necessary.

Job Summary