To be considered, applicants must apply online at https://www.northwood.edu/jobs.

Roles: To provide support to the Finance & Accounting Services Office on billing and cash receipting. Responsible for advising students and parents on financial matters, while working closely with the Financial Aid staff. Providing quality customer service in person, by phone, email, and/or mail.

Responsibilities:

• Support and understand Northwood’s Code of Ethics, Values, and Outcomes
• Answer main phone line and respond to emails with courtesy and accuracy
• Greet and assist internal and external customers that visit the office
• Accurately receipt in check, cash, and wire payments
• Produce and send monthly student account statements by mail and/or email
• Update student addresses in Colleague as changes are received, and according to USPS standards
• Print student and employee ID cards
• Add employee meals to ID cards as needed
• Post miscellaneous charges/credits to student accounts (ex. Housing fines)
• Generate reports to verify accuracy of charges
• Enter billing codes and generate reports to verify accuracy

Expectations:

• Provide excellent customer care to both internal and external customers
• Effectively collaborate with key departments
• Complete tasks timely and accurately
• Be detail-oriented
• Be willing to take on new tasks
• Work well independently and as part of a team
• Maintain professionalism and confidentiality
• Accurately input data into Colleague
• Demonstrate problem-solving skills
• Collaborate and cross-train with department colleagues

Qualifications:

• Have exceptional customer service skills
• Have a thorough working knowledge of Microsoft Office
• Able to learn various software applications easily
• Have an understanding of accounting and other business processes
• Have an understanding of student accounts receivable processes
• Colleague experience preferred, but not required

The Northwood Idea:

At Northwood University, we believe in individual freedom and responsibility, moral law, ethical and limited government, earned success and the importance of creativity, free enterprise and entrepreneurship as the well-spring of individual and human progress. The successful candidate will be in agreement with, and will promote, the philosophy of the University and its commitment to the American free-enterprise system when conducting business on behalf of the University. Applicants are encouraged to familiarize themselves with the University’s outcomes at www.northwood.edu/aboutus/.

Job Types: Full-time, Contract

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person